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  • Goods Replacement Policy

    Goods Replacement Policy

    Thanks for shopping at Go Direct Online Store.

    If you are not entirely satisfied with your purchase, we're here to help.

    Return Policy

    Our company does not practice return & refund policy, even if the item is unused or in it's original packaging. All goods sold are not returnable and not refundable.

    Sale & promotion items

    All items under sales & promotion or special pricing are not eligible for return & refund.

    Replacement Policy

    Should you receive any product that's damaged, please notify us immediately. Once we receive your returned item, we will inspect it on its eligibility and notify you whether your returned item is eligible for replacement.

    If your returned item is approved, we will initiate a replacement unit and ship to you as soon as possible. The shipping cost of the replacement unit is covered by us. No refund in cash or other mode of  payment is allowed. The replacement unit could only be done by the similar unit of the item purchased and returned, it could not be exchanged to other items unless is approved by the company.  

    If your returned unit  is not approved by our inspecting team, you will have to arrange to collect your goods back at your own cost.

    Shipping cost

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    How To Make A Report 

    You could only initiate the return of  the unit purchased after you have lodged a report on the damage condition of the unit immediately upon you have received it, and after the sales team has agreed and confirmed on the return.

    The report must be lodged immediately in front of the sender but before you have signed the air way bill or any acknowledgement receipt.

    You may make a report through the following method :-

    a) drop us a call to our office at 03-3324 8233 to our sales team during office hours and confirm by the sender on the condition of the goods, attached a photo as proof as well; or 

    b)  by sms or whatapps to telephone 017-6691733 explain the condition of the goods together with a photo (with the sender in the photo) as proof  in case nobody answering the telephone; or

    c)  by email to sales@godirect.com.my, in case you have received the goods during or after office hours,  explain the condition of the goods together with a photo (with the sender in the photo) as proof .

    However, even the sales team has agreed on the return of goods for replacement, it is still subject to approval by the inspecting team, whether a replacement unit should be given.

    How To Return Your Qualified-for-replacement Item

    You may arrange the goods to deliver to the below address at your own cost. 

    19, Jalan Rebana,
    Off Jalan Seruling 59,
    Taman Klang Jaya,
    41200 Klang, Selangor.

    The Company may consider to reimburse the returning shipping cost if the report has given to the company strictly according to the above reporting method.

    Refund Policy

    Go Direct Marketing Sdn Bhd reserves the right to deny all refund requests after an order is placed and payment is made, even before, during or after an order is processed.

    In the case of a refund is approved, a 30% surcharge will be implemented, which means customer will only receive a maximum of 70% refund of the total amount.

    We will also reserve the right to not initiate a refund for orders who are rejected during delivery or returned without approval. Customers will need to bear for the shipping costs for return and second delivery.

    Contact Us

    If you have any further questions on how to return your item to us, please contact us during office hours.

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    Malaysia's Premier Plastic Household Products Online Store - Go Direct Marketing

    Welcome to Go Direct Online Store

    Go Direct Online Store leads the online marketing field in Malaysia in terms of providing consumers with quality plasticware and plastic household products as well as commercial plastic products. In view of e-Commerce industry is growing rapidly in Malaysia, Go Direct Online Store will facilitate you to purchase the plastic products online you need at the comfort of your home, and get your orders deliver to your doorstep without facing the traffic jam hassels. Go Direct Online Store aimed to deliver that goal by offering, quality, fast, convenient and secure online shopping experience with a wide variety of plastic products offered by the market's leading brands like TOYOGO, Clover and other branded plastic products, whether is produced  in Malaysia or from overseas. Go Direct Online Store strives to change the life style of consumers towards a better,  quality and healthy lifestyle standard.


    With quality that is top-notch in this industry and prices so low because we source our plastic household products. Go Direct Online Store offers TOYOGO Brand plastic household products such as TOYOGO plastic container, TOYOGO plastic storage box, TOYOGO plastic storage drawer, TOYOGO plastic storage cabinet, TOYOGO plastic food tray, TOYOGO plastic box, TOYOGO plastic chairs, TOYOGO plastic basket, TOYOGO plastic stationery items, TOYOGO plastic storage containers, TOYOGO plastic food-grade containers, TOYOGO garden wears and TOYOGO dustbins. In addition, Go Direct Online Store also provide commercial and industrial plastic products such as TOYOGO security containers, TOYOGO step dust bins, TOYOGO plastic pallet, TOYOGO hand truck, TOYOGO industrial containers, and amongst other things.  TOYOGO Brand household products is widely available and used by consumers in Singapore, Hong Kong, New Zealand and Australia. TOYOGO Brand is a leader in plastic household products, and  always maintain its quality and robust design in product construction. TOYOGO always strive to be innovative in product development in order to produce cutting edge plastic household products to meet the current fast changing enviornment. 


    In addition to TOYOGO wide range of high quality plastic household products, CLOVER Brand offers other plastic household products to fulfill the needs of other segment of consumers, such as CLOVER plastic pet carrier, CLOVER pet cages, CLOVER plastic furniture, CLOVER plastic table wares, CLOVER plastic food storage, CLOVER collapsible container, CLOVER collapsible basket, CLOVER beehives, CLOVER plastic recycled box, CLOVER hygiene series etc .  CLOVER branded product is widely available in a lot of developing countries, such as  Japan and United States,  although it is manufactured in Malaysia.  The technology of production is inherited from Japan, which aims on quality and precision manufacturing products, and is better or comparable with plastic household products produced by well developed countries.